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Policies

TouVelle House Policies ~

A confirmed reservation binds the guest to all terms and conditions of these policies.

 

Exclusivity

For the safety of our guests, the use of facilities is limited to registered guests only. For the comfort, convenience, and respect of privacy for all of our guests, we ask that guests do not bring in visitors, friends or family without pre-arrangement with the innkeepers.

Reservations

We have a two-night minimum stay over the weekends from Memorial Day weekend through the end of September. However, single-night stays occasionally fit into our calendar. Please check with us for availability if you have trouble booking online.

Check-in time is between 4:00 PM and 6:00 PM. We understand that travel arrangements do not always conform to a pre-set plan.  Please communicate your travel/arrival times to your innkeeper for special accommodations or alternate arrangements

Early arrivals can sometimes be arranged, depending on staffing and scheduling.  Early check-in services can be scheduled for arrival between 2:00 PM and 4:00 PM at $10 per hour.  This pre-arranged service will be added to the reservation once requested and applied even if the guest fails to arrive early.

Check out time is 11:00 AM. Due to limited staffing, we cannot accommodate a late check-out.  There will be a $50.00 fee for a late check-out between 11:00 AM and 12:00 PM.  Departure after 12:00 PM will incur a charge for an additional day.

 

Smoking, fire hazards and damage

TouVelle House is a smoke-free facility. Smoking is not permitted in guest rooms, indoor or outdoor common areas, porches, pool, or anywhere else on our grounds where it may impact other guests or pose a hazard.  We do have a designated smoking area outside, away from the house. Guests are responsible for any damages, replacement, additional cleaning or loss caused by guest smoking or any other abuse to our guest rooms without further authorization. This policy applies to electronic/vapor cigarettes as well. Marijuana smoking is strongly discouraged and is subject to the laws enforced in the City of Jacksonville.

For the safety and security of all guests, open flames, candles or burning of incense is strictly prohibited.

Rates & Discounts

All room rates are based on double-occupancy; $35/night is charged for the additional person in the Garden Suite.

Quoted rates do not include Occupancy Tax of 10.8%.

Discounts are offered for military and sworn law enforcement personnel upon request.  Proof of service is required.

AAA & AARP discounts available upon eligibility.

Corporate and Government rates also available with limitations.  Please call directly to book a corporate or government stay.

All discounts are applied at the discretion of the innkeeper and are not guaranteed.

Our rates are seasonal and therefore change throughout the year. Our winter rates are in affect from December 1 to the last day of February.  Discounts will not be applied to reservations taken during our winter period.  However, our "Stay 3" package will automatically be applied to a reservation of three or more nights throughout the year.

Cancellations and Changes in Reservations

We require at least (3) three days' notice for cancellation or shortening of your stay.  Cancellations received less than three days prior to your arrival date will result in a 50% charge of the full reservation amount.

Full price for each night of the entire reservation will be charged if a guest fails to arrive.

Children and Pets

Children 12+ years old are welcome.

We cannot accommodate pets.